Support & Maintenance
A successful delivery is just the beginning. We offer ongoing support and maintenance plans tailored to the needs of your digital product. Whether you need hands-on monitoring or just a safety net for emergencies, we’re here to ensure your system stays reliable, optimized, and ready for growth.
What We Offer
Proactive Monitoring & Performance Checks
Zero worries about silent system failures or peak-hour crashes—we catch problems before your users do, so you can sleep soundly knowing we've got your back.
Health checks, uptime tracking, load testing, certificate monitoring, and performance audits to detect issues before they impact users.
Security & Dependency Updates
No more losing sleep over security headlines—we handle all the tedious updates and patches so you're never scrambling to fix vulnerabilities.
Regular updates to libraries, frameworks, packages, security patches, and SSL certificates to stay ahead of vulnerabilities.
Bug Fixes & Incident Resolution
Things break, we fix them fast—no panic—we handle the stress of troubleshooting so you can focus on your business.
Fast, transparent resolution of any technical issues that arise post-launch, including emergency hotfixes, root cause analysis, and incident communication.
Performance Optimization & Minor Enhancements
Your platform stays fast, period—we proactively optimize performance so everything stays fast and responsive.
Performance tuning, bottleneck fixes, and small improvements to keep your system running smoothly.
You gain peace of mind knowing your platform is in good hands. Whether it’s ongoing maintenance, on-call support, or iterative development, we keep things running smoothly so you can focus on your business.
Our Approach
We offer two support models depending on your needs
Long-Term Partnership
We embed ourselves into your team as a strategic partner, proactively improving your product, guiding technical decisions, and ensuring your system evolves alongside your business.
SLA-Based Support
If you need predictable availability and clear escalation paths, we offer structured service-level agreements with defined response times, coverage windows, and support tiers.
Knowledge Transfer & Ownership
For teams that want full independence, we don't just deliver code—we equip you to own it.
We provide comprehensive technical documentation covering architecture, codebase structure, deployment processes, and integration points. In addition, we host live walkthroughs with your developers and product owners to ensure everyone understands how to maintain, extend, and debug the system with confidence.
Our training also includes:
- Best practices for future development and feature rollouts
- Guidelines for design system consistency and UX integrity
- DevOps and CI/CD handoff (e.g. pipelines, monitoring, backup procedures)